Terms of sale.

These terms

These terms govern the purchase of products from Pioneer Labs USA LLC DBA Pioneer Labs through this website. Placing an order means you accept them. The version in force for your order is the one shown and accepted at checkout, and it is recorded with the order. Changes are never applied retroactively.

Research use only

Everything sold here is supplied strictly for in-vitro laboratory research. These are not drugs, dietary supplements, foods, cosmetics or medical devices, and they are not for human consumption, veterinary use, clinical use, or any diagnostic or therapeutic application.

You agree not to administer any product to a human or animal, and not to resell, repackage or distribute any product for such use. This is a condition of sale, not a recommendation.

Who may purchase

By placing an order you confirm that:

• you are at least 21 years of age
• you have legal capacity to enter this contract
• you are buying for lawful research purposes, and will handle, store, use and dispose of the products accordingly
• you are not acquiring the products for resale or onward distribution
• if you are ordering for an organization, you are authorized to bind it
• you are not prohibited from receiving these products under any applicable law

We may refuse or cancel any order at our discretion, including where we believe these confirmations are inaccurate, or where an order appears to be placed for resale or onward distribution.

Orders and acceptance

A listing is an invitation to order, not an offer. Your submitted order is an offer to buy, and a contract forms only when we accept it in writing — not when the confirmation screen appears and not when payment is initiated.

Where a product you ordered is unavailable, we will contact you to arrange a substitution or a refund rather than substituting without asking.

Where an obvious error in price or description has occurred, we may cancel and refund rather than fulfill.

Payment

Prices are in US dollars. Shipping is added at checkout and shown before you place your order. We do not add sales tax at checkout; you are responsible for any sales or use tax that applies to your purchase. Prices may change without notice, but the price in force for your order is the price shown at checkout. We do not store payment credentials.

We accept Zelle, USDC on the Base network and Bitcoin; the methods open to new orders are shown at checkout. You pay from your own bank or wallet after placing your order, and nothing is charged when you place it. Whichever method you use:

• payment must reach us within 48 hours of the order being placed, after which the order may be canceled and the stock released
• nothing ships until we have verified the funds arrived

To pay by Zelle:

• send the exact total shown, including cents, to payments@pioneerlabsusa.com
• enter your order number as the memo
• your bank will show the recipient as Pioneer Labs USA LLC
• Zelle payments cannot be reversed, so check the amount and the recipient before you send
• banks often limit the first payment to a new recipient to about $500, so a larger order can be paid in two parts, with the same order number as the memo of each

To pay in USDC on Base:

• send the exact USDC amount shown on your order, to the last digit, on the Base network only, to the address shown there
• that amount is unique to your order and is how we identify your payment, so do not round it
• if your wallet or exchange sent a different amount, give us the transaction hash on your order page and we will check the payment by hand

To pay in Bitcoin:

• open our BTCPay payment page from your order page and pay its invoice before the invoice expires; each invoice holds its Bitcoin amount for 15 minutes
• if an invoice expires before you pay, open a new one from your order page, and do not send Bitcoin to the expired invoice's address

A discount offered for a particular payment method applies only to that method and is shown at checkout.

Where your account has store credit and it can be used at checkout, it pays for up to 50% of the amount due on an order. The total shown at checkout is what remains after the credit, and that is the amount to send by the payment method you choose. Store credit is set out under "Referral codes and store credit" below.

Shipping

We ship to addresses in the fifty United States and the District of Columbia. We do not ship internationally, and we do not currently ship to other United States territories. Our carrier does not deliver to PO boxes, so a street address is required.

$15 flat-rate shipping. Free on orders of $300 or more. The free-shipping threshold is measured on the merchandise subtotal after volume and pack savings, before promotional and payment-method discounts.

Orders are typically processed and dispatched within 1–2 business days after payment is confirmed. Business days exclude weekends and US federal holidays. Carrier transit times are separate estimates. If we cannot dispatch within that window, we will notify you with an updated date and the option to cancel before shipment for a full refund.

Delivery estimates are estimates. We are not liable for delays caused by the carrier, weather or other circumstances beyond our reasonable control.

If tracking indicates a parcel is lost before delivery, contact us with the order number. We will investigate with the carrier. If the parcel is confirmed lost, we will offer a replacement at no additional cost or a full refund, including shipping. If tracking says delivered but the parcel is missing, contact us and the carrier promptly so we can review the delivery details.

You are responsible for giving us a deliverable address. We are not responsible for an order lost because the address you supplied was wrong.

Returns, damage and cancellation

We do not accept returns or exchanges of correctly supplied items after shipment. Pre-shipment cancellations and refunds for loss, damage, incorrect items, or unfulfilled orders are handled as set out below.

If an order arrives damaged, or is not what you ordered, contact us within 7 days of delivery with photographs of the packaging and the item. Where we confirm the problem we will replace or refund it at no cost to you.

Refunds are returned through the original payment route. A Zelle payment is returned to the account it was sent from. A cryptocurrency refund is the refundable dollar amount converted at the rate on the refund date and sent to an address you supply in writing.

Refunds for cancellation before processing, confirmed transit loss, damaged or incorrect items, and unshipped orders we cannot fulfill include the shipping charge paid.

You may cancel an order before we begin processing it for shipment by contacting support with your order number. Once packing begins, routine customer-requested cancellation is no longer available; an order that has shipped cannot be canceled. Your right to cancel an unshipped order after a dispatch delay or where required by law is unaffected.

For a paid order canceled before processing, we refund the amount paid, including shipping. No processing fee applies to a non-cryptocurrency payment, including Zelle. For a voluntary cancellation paid in cryptocurrency, we may deduct a disclosed processing fee of up to 10 percent to cover nonrecoverable transaction costs.

No cancellation fee applies if we cannot fulfill the order, dispatch is delayed and you decline to wait, or a full refund is otherwise required.

Referral codes and store credit

This section covers store credit and the three parts of the program around it: 1% back on orders, referral codes, and paying with store credit at checkout. Each part is offered only while we have it switched on. While any part is on, the Store credit page in your account shows which.

Store credit:

• Store credit is a balance on your account that can be used toward later orders on this website. It has no cash value. It cannot be paid out, exchanged for money, transferred to another person or account, or sold.
• At checkout you choose whether to use it. Store credit pays for up to 50% of the amount due on an order, shipping included and after discounts, and never more than your balance. The rest is paid by one of the payment methods set out under Payment.
• Store credit used on an order goes back to your balance if that order expires unpaid, is canceled or is refunded. It comes back as store credit, never as money.
• Store credit does not expire while the program runs.
• If credit you earned is taken back after you have already used it, your balance can go below zero. The difference is made up from credit you earn later. You are never billed for it.

1% back on orders:

• An order placed from your account while this is offered earns 1% of the amount due on it in store credit. The amount due is the total you pay, shipping included, after pack savings, discounts and any store credit used, so the part of an order paid with store credit earns nothing. The credit is rounded down to the cent.
• The credit is added to your balance when the order is marked shipped, not when the order is placed or paid.
• If the order is later refunded, the credit it earned is taken back.

Referral codes:

• Every account has its own referral code. It is created the first time you open the Store credit page in your account while referral codes are offered. You do not need to have placed an order.
• A code works on a limited number of first orders, 5 to begin with. We may raise or lower that number for a code, and we may pause a code.

A new customer's first order:

• A new customer who orders with a referral code gets 10% off the items on their first order. The discount is taken from the price of the items after pack savings and does not reduce shipping. It applies together with pack savings and with a payment-method discount.
• A new customer is someone with no earlier order with us under the same account or the same email address, whether that order is open, paid, shipped or refunded. An earlier order that expired or was canceled without being paid does not count. Email addresses that differ only by a +tag or, for Gmail, by dots or by ending in googlemail.com instead of gmail.com are the same address.
• You cannot use your own code.
• An order takes one code. A referral code cannot be combined with another promo code, and it has to be applied at checkout: a code cannot be added to an order after it is placed.

The reward for sharing your code:

• When a new customer's first order placed with your code is marked shipped, you earn $10.00 in store credit. Nothing is earned when the order is placed or paid, or if it expires or is canceled.
• One reward is earned for each new customer, for their first order only. Its amount is the one in force when that order was placed.
• We tell you that a first order with your code has shipped and that credit was added. We never tell you who placed it or what it contained.
• A reward can be held for our review instead of being added when the order ships. This includes when the order ships to an address that you have ordered to or saved, or that another customer has ordered to before; when your account has no order and no saved address to compare that address with; when it is one of more than 3 orders placed with your code within 7 days; when it was paid less than its total; when we have refused service to you or to the new customer; and when referral codes are switched off or your code is withdrawn before the order ships. We then grant the reward or decline it. The new customer keeps their discount either way.
• A reward is taken back if the new customer's order is refunded. We may also take back a reward that was granted in error or through a breach of these rules.

When you share your code, you agree to these rules:

• Describe the products only as research-use-only materials. Make no health, dosing or effect claims.
• Say that you earn store credit when someone orders with your code.
• Share your code only with people you know.
• Do not post it on coupon or deal sites, do not use it in ads, and do not send it in bulk messages.
• Never put it in a review or testimonial of any kind.

Rule breaks, closing your account and changes to the program:

• If these rules are broken, or a code or store credit is obtained by fraud or abuse, we may withdraw the code, decline or take back rewards, and remove the store credit earned that way. A withdrawn code never works again.
• If you close your account, your referral code stops working, a reward that has not yet been granted is not paid, and store credit you have not used is forfeited.
• We may change, pause or end any part of the program at any time. A change applies to orders placed after it: an order keeps the discount, the reward amount and the percent back that were in force when it was placed.
• If we end the program, store credit you have already earned stays usable at checkout for at least 90 days after it ends, unless it is removed for a breach of these rules.

Your responsibilities

You are solely responsible for:

• deciding whether a product is suitable for your research
• safe handling, storage, use and disposal
• obtaining any license, registration or approval your use requires
• compliance with federal, state and local law, including restrictions specific to your jurisdiction
• the acts of anyone you give access to products you have bought

You may not export or re-export products in violation of applicable export control law.

No warranty

Products are supplied as is, without warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, to the fullest extent the law allows. We do not warrant that any product will produce any particular result in your research.

Analytical information we publish relates to the batch it identifies and is provided for reference. It is not a warranty of suitability for your purpose.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or research results. Our total liability for any order will not exceed what you paid for it.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Indemnity

You agree to hold Pioneer Labs USA LLC harmless from any claim, loss, liability or expense arising from your use, handling, storage, disposal or distribution of products bought from us, or from your breach of these terms — in particular any use of a product in or on a human or animal.

Privacy

We handle personal information in accordance with our privacy policy. Placing an order requires us to process your name, contact details and delivery address in order to fulfill it.

Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.

General

If any provision is held unenforceable, the remainder stays in force. Our failure to enforce a provision is not a waiver of it. These terms, together with the policies they reference, are the entire agreement between us regarding your purchase.

Contact

Questions about these terms: support@pioneerlabsusa.com.