Shipping and returns.

Shipping

We ship to addresses in the fifty United States and the District of Columbia. We do not ship internationally, and we do not currently ship to other United States territories. Our carrier does not deliver to PO boxes, so a street address is required.

$15 flat-rate shipping. Free on orders of $300 or more. The free-shipping threshold is measured on the merchandise subtotal after volume and pack savings, before promotional and payment-method discounts.

Orders are typically processed and dispatched within 1–2 business days after payment is confirmed. Business days exclude weekends and US federal holidays. Carrier transit times are separate estimates. If we cannot dispatch within that window, we will notify you with an updated date and the option to cancel before shipment for a full refund.

Delivery estimates are estimates. We are not liable for delays caused by the carrier, weather or other circumstances beyond our reasonable control.

If tracking indicates a parcel is lost before delivery, contact us with the order number. We will investigate with the carrier. If the parcel is confirmed lost, we will offer a replacement at no additional cost or a full refund, including shipping. If tracking says delivered but the parcel is missing, contact us and the carrier promptly so we can review the delivery details.

You are responsible for giving us a deliverable address. We are not responsible for an order lost because the address you supplied was wrong.

Returns, damage and cancellation

We do not accept returns or exchanges of correctly supplied items after shipment. Pre-shipment cancellations and refunds for loss, damage, incorrect items, or unfulfilled orders are handled as set out below.

If an order arrives damaged, or is not what you ordered, contact us within 7 days of delivery with photographs of the packaging and the item. Where we confirm the problem we will replace or refund it at no cost to you.

Refunds are returned through the original payment route. A Zelle payment is returned to the account it was sent from. A cryptocurrency refund is the refundable dollar amount converted at the rate on the refund date and sent to an address you supply in writing.

Refunds for cancellation before processing, confirmed transit loss, damaged or incorrect items, and unshipped orders we cannot fulfill include the shipping charge paid.

You may cancel an order before we begin processing it for shipment by contacting support with your order number. Once packing begins, routine customer-requested cancellation is no longer available; an order that has shipped cannot be canceled. Your right to cancel an unshipped order after a dispatch delay or where required by law is unaffected.

For a paid order canceled before processing, we refund the amount paid, including shipping. No processing fee applies to a non-cryptocurrency payment, including Zelle. For a voluntary cancellation paid in cryptocurrency, we may deduct a disclosed processing fee of up to 10 percent to cover nonrecoverable transaction costs.

No cancellation fee applies if we cannot fulfill the order, dispatch is delayed and you decline to wait, or a full refund is otherwise required.