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Frequently asked questions.
Where can I find my order?
Order information is in your confirmation email and in your account.
How do I contact support?
Use the contact form below for product and ordering questions.
Where are product details listed?
Each product page includes available sizes, quantity selection, specifications, and intended use.
What are the shipping options?
$15 flat-rate shipping. Free on orders of $300 or more. Orders typically dispatch within 1–2 business days after payment confirmation; carrier transit time is separate. Contact support before ordering for a current carrier estimate.
Shipping and returns →How do returns work?
Correctly supplied items cannot be returned. Report a damaged or incorrect order within 7 days of delivery with photos; confirmed issues are replaced or refunded. See the shipping and returns policy for details.
Damage and cancellation policy →What if my parcel is lost?
Contact us with your order number if tracking indicates a parcel was lost before delivery. We will investigate with the carrier and offer a replacement or full refund if the loss is confirmed.
Shipping and returns →Can I cancel an order?
Contact support with your order number before packing begins. Paid Zelle orders canceled in time are refunded with no processing fee. If you cancel an order you paid in USDC or Bitcoin, we may deduct a processing fee of up to 10% to cover nonrecoverable transaction costs. See shipping and returns for the full policy.
Damage and cancellation policy →Which payment options are available?
You can pay with Zelle, USDC on Base or Bitcoin. Nothing is charged at checkout: once you place the order, your order page shows the exact amount, where to send it and your order reference. Payment must arrive within 48 hours of placing the order, and dispatch follows payment confirmation.
Payment instructions and available methods →What does “Report pending” mean?
The lot report for that size is in preparation. We publish each lot’s report in the COA library as it is released. A report in preparation is not a test result and does not mean testing has been completed.
COA library →Where can I read about a compound’s structure?
In the research library. Each material has a research guide on its structure and the published work behind it, and every guide links its sources.
Research library →How do referral codes and store credit work?
Every account has its own referral code, under Store credit in your account. A new customer who orders with it gets 10% off their first order, and you earn $10.00 in store credit when that order ships. Every order earns 1% of the amount you pay back in store credit when it ships. At checkout, store credit pays for up to half of an order. Store credit has no cash value and cannot be paid out.
Store credit in your account →
Contact us.
Email.
Written to directly or through the form — both land in the same place.
When you will hear back.
Within two business days, and usually sooner.
Email or use the contact form for questions about an order, a product, or a batch report. Include the details below so we can help you quickly.
What to include.
About an order — the order number from your confirmation email. About a lot — the batch number printed on the container, so the right certificate can be checked. Damaged or wrong on arrival — photographs of the packaging and the item, within 7 days of delivery.
Shipping and returns →Faster than writing in.
Order status and tracking are on your account. Certificates of analysis are in the certificate library.
Your orders →